Edgile helps Alcon reduce operational risk and harmonize siloed business functions

By Brian Rizman, Partner, Edgile and David Deckter, Partner, Edgile


Alcon Laboratories is the global leader in eye care with a broad portfolio of products to enhance sight and improve people’s lives.  

Accurate and timely data classification is a major challenge for medical device companies like Alcon. Regulatory requirements such as GDPR, HIPAA, and GxP can impose significant fines if a company can’t adequately track and protect data. 

Alcon needed to reduce operational risk and harmonize seven siloed business functions and related processes using integrated data classification via an engine powered by ServiceNow. The objective was to assess confidentiality, integrity, availability, and regulatory compliance requirements as the organization migrated applications into the cloud and onboarded new applications using a single engine.  

Alcon enlisted the team at Edgile to help them transform their approach to data classification with ServiceNow at the center. Edgile’s build philosophy guided the project and helped optimize resources and efforts. 

In this ServiceNow blog post, you’ll learn how Edgile built a single engine powered by ServiceNow that enabled Alcon to satisfy privacy, GxP, ethics and compliance, procurement plus IT and information security—ultimately achieving a 70% reduction in reporting and analytics time. 

Watch the ServiceNow Knowledge 2020 session with Alcon and Edgile, “Learn how a Global Life Sciences Company leverages Now for Data Classification“ to find out more details and hear first-hand how Alcon was able to harmonize six siloed business functions and processes using an integrated Data Classification engine powered by NOW.