Siemens Healthineers reimagines an effortless customer and field experience

ServiceNow Knowledge 2023

Tuesday, May 16 | 12:30 PM – 1:10 PM PDT | Marcello 4404 – Level 4

Siemens Healthineers is on a journey to build an Enterprise Service Management Platform on ServiceNow® to unite its knowledge base, service management, product documentation, contract information, and field service delivery.

Siemens Healthineers is a global leader in the healthcare industry with 66,000 employees in more than 70 countries. This new initiative will optimize service processes and individualize the customer experience. 

Attend to learn how Siemens Healthineers has approached this every day Customer Service challenge and incorporated a phased approach starting with process definitions in concert with their partner Wipro.


Maik Kuehnhoff

Head of Strategy and Transformation

Rob Schaefer

Product Management Director

Jerry Sheer

Vice President, Global ServiceNow Practice

Date and Time

May 16, 2023
12:30 PM – 1:10 PM PDT