Learn how State Agencies can use ServiceNow Vendor Risk Management to materially improve their operational resiliency capabilities

Agencies with defined vendor risk programs understand that disruption and dislocation are normal. In this case study, we will share how Agencies are:

• Tracking critical business functions and services to identify third-parties supporting the supply chain
• Understanding the risk posture of critical suppliers and take corrective action on a programmatic basis
• Demonstrate compliance and track supplier remediation’s with automated Plan of Action and Milestones (POA&M)
• Stay in frequent communications with suppliers to assess ad-hoc, systemic issues that arise (e.g., the recent SolarWinds issue)