Complaint and grievance issues create risks for healthcare organizations
Federal regulations and accreditation standards establish rights of patients and employees of healthcare plans and providers. This includes the right to file complaints and grievances concerning any aspect of the operations, activities, or behavior of the health plan, or its providers, regardless of whether a request for remedial action is included.
Healthcare organizations must maintain a process to address and resolve these issues in a timely manner. By implementing an effective automated procedure, healthcare organizations can reduce risks, enhance patient
Edgile’s Grievance and Compliance Issue Management app for ServiceNow offers a solution
Take the pain out of grievance and compliance issue management with Edgile’s purpose-built healthcare provider-focused Grievance and Compliance Issue Management application. The Built on Now app includes both internal and external portals with pre-built grievance forms and workﬂows.
Edgile’s Grievance and Compliance Issue Management app allows your organization to:
- Demonstrate that you have grievance and compliance issue management capabilities
- Manage processes efficiently and effectively
- Improve analytics and insights for better decision making around remediations and enhancements
GRIEVANCE AND COMPLIANCE OVERVIEW
EDGILE RISK AND SECURITY SOLUTIONS
ServiceNow Grievance and Compliance Resources
Complaint and grievance issues create risks for healthcare organizations Federal regulations and accreditation standards establish rights of patients and employees of healthcare…
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